Transcribe.so – Terms of Service

Last updated: 10 November 2026. Effective: 10 October 2026.

Summary of the changes effective 10 October 2026: Section 8.1 describes how your content is processed on infrastructure we operate and by third‑party service providers; Sections 3, 5.4, 7.1 and 8.3 are updated to match; Section 8.1 also lists WhatsApp (Meta Platforms), a channel already in service, from 11 October 2026. From 16 October 2026, Section 5.6 (now "Connected Accounts") also covers connecting your own Instagram, TikTok, X or Facebook account; the YouTube terms in it are unchanged. From 29 October 2026, Section 8.1 also covers questions you ask on WhatsApp about your own transcripts and our automatic answers. From 4 November 2026, Section 11.2 also describes the advertising tags on our public pages and points to the opt-out in the Privacy Policy. From 8 November 2026, Section 4.7 also refunds the unused part of a partly used wallet top‑up, where before only a fully unused top‑up could be refunded. From 9 November 2026, Sections 4.1, 4.3, 4.4, 4.5, 4.10, 4.13 and 4.14 describe included transcription hours per billing month, extra usage with a monthly spend limit, auto-recharge, and how plan changes are announced and refunded; the included hours apply to every plan from that date, counted from the start of the current billing month, and a subscriber who does not accept them may cancel within 60 days and have their last monthly charge, or the unused part of an annual plan, refunded. From 18 November 2026, Section 4.1 also says that hours count toward the billing month in which a transcription starts, that transcriptions you start are checked against your included hours one at a time, and that a failed renewal payment does not reset your included hours until it is paid; Section 5.7 sets out fair use and acceptable use rules for every plan; Section 5.8 says the Service is not for protected health information and that we do not sign business associate agreements; Section 16.2 lets us end a subscription or an account at any time, for any reason, with 14 days' notice and a refund; Section 16.3 covers suspension and termination for a breach of these Terms; and Sections 4.7, 9.2, 12.4, 16.1 and 16.4 are updated to match. For an account created on or after 10 November 2026, these 18 November 2026 changes apply from the day the account is created.

1. About Transcribe.so

Transcribe.so is a product of Sunmoon.co Pte. Ltd. (UEN: 202432099D), a company registered in Singapore at 20A Tanjong Pagar Road, Singapore 088443 ("Transcribe.so," "we," "us," "our"). We operate the website transcribe.so and related services (collectively, the "Service"). The Service provides AI‑powered transcription, analysis, and search capabilities for audio and video content, including YouTube videos.

By accessing or using the Service, you agree to be bound by these Terms of Service (the "Terms"). If you do not accept the Terms, do not use the Service.

2. Eligibility & Account

You must be at least 18 years old or have parental/guardian consent.
You must provide accurate, current information when creating an account.
You are responsible for safeguarding your login credentials and for all activity under your account.
You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction.

3. Service Description

The Service processes audio and video content to provide:

Speech‑to‑text transcription of uploaded and linked audio and video, processed as described in Section 8.1
Live transcription (beta), processed by a reputable third‑party provider
Timestamped utterances and speaker identification (diarization), processed as described in Section 8.1
AI‑powered topic detection and chapter segmentation
Semantic embeddings for search capabilities
AI‑generated summaries, quotes, and takeaways
Question‑and‑answer functionality with citations
Entity extraction and speaker identification
Cloud storage for audio, text, and processed files

The Service also enables you to submit YouTube URLs for processing. When you do so, the Service uses yt‑dlp, a third‑party open‑source tool, routed through proxy infrastructure, to retrieve the audio track from the video you specify on your behalf. If you enable the optional YouTube Account Connection described in Section 5.6, the Service may use the connected account's session cookies when a video you request requires that account. Each retrieval is initiated by your instruction. Except for the automated technical processing needed to carry out that instruction, Transcribe.so does not independently access, select, curate, or endorse the content.

4. Credits, Billing & Payments

4.1 Subscription Plans & Included Hours. Each subscription plan includes a set number of transcription hours per billing month, shown on the pricing page. For annual plans, the included hours apply to each monthly period counted from the start date of your current annual period. Included hours cover standard transcription started through any part of the Service (the website, apps, the API, connected AI assistants, WhatsApp and podcast feeds), counted by the length of the audio and video, including transcriptions you later delete. Live transcription, clips and other models are paid from wallet credits at the rate shown before you start. A transcription counts toward the billing month in which it starts, even if you requested its price earlier or it finishes in the next billing month. A transcription that starts while you have any included time left is fully included. Transcriptions you start are checked against your included hours one at a time, so at most one of them can start past the end of your included hours. Included hours reset at the start of each billing month, are use‑it‑or‑lose‑it and do not roll over. They reset only once the payment for the new billing period has succeeded: if a renewal payment fails, your included hours do not reset until it is paid, for up to 21 days after the payment fails, and in that time you can use what is left of the previous month's hours; after that your plan's benefits pause until it is paid. Each plan's other limits, such as the longest file, the number of files processed at once, AI questions per day and translation minutes, are shown on the pricing page.

4.2 Prepaid Wallet Credits. You may also purchase prepaid wallet credits ("wallet top‑ups"). Wallet credits do not expire and persist in your account until used. You may use the Service on a pay‑as‑you‑go basis with wallet credits only, without subscribing to a plan.

4.3 When Included Hours Run Out. Included hours are always used first. When they are used up, a new transcription starts only if you choose to pay for it from your prepaid wallet credits, either for that one job when we ask you, or by turning on extra usage (Section 4.13). Otherwise you can wait for your included hours to reset, or change plan.

4.4 No Postpaid Billing. The Service operates on a prepaid‑only model. You must have sufficient available credits (included hours or wallet credits) before starting a transcription job. There are no surprise invoices or postpaid overage charges. Extra usage (Section 4.13) is paid from wallet credits, and auto‑recharge (Section 4.14) adds wallet credits in advance; neither is a postpaid charge.

4.5 Pricing. Transcription pricing is charged per minute of processed audio/video and varies by AI model, workflow settings, and subscription tier. Extra usage is charged at the pay‑as‑you‑go rate unless your plan or contract states another rate. Current pricing details are displayed before you submit a job.

4.6 Credit Holds. When you submit content for processing, we estimate the cost and place a temporary hold on your credit balance. Upon completion, the final charge is calculated based on actual usage (rounded up to the nearest minute, with a minimum charge), and any excess hold is released.

4.7 Refunds. If you are not satisfied with a paid plan, request a refund from your Billing page (or email support) within 7 days of your first charge on that plan and we will refund that charge in full, as long as you have used less than 10 hours of transcription (counted by the length of the audio and video you transcribe) since that charge. This 10-hour limit applies to plans purchased after it was introduced, as shown at checkout. This plan guarantee can be used once per account and once per payment card: after one plan refund has been approved, later plans on the same account, or paid with the same card, are not covered. Refunds that meet these conditions are usually issued automatically, and the rest are reviewed by hand. Outside that window, and except as Sections 4.10 and 16.2 provide, subscription charges are non‑refundable, and cancelling stops future renewals without refunding the current period. Within 7 days of a wallet top‑up (including an automatic recharge), you can request a refund of the part of its credit you have not used, paid back to your original payment method; credit you use after buying a top‑up counts as used from that top‑up. Credit already used for transcription or extra usage, and free credit we give you, is non‑refundable. Top‑up refunds that meet these conditions are also usually issued automatically. If a processing job fails due to a Service error, the hold is automatically released and no charge is made. Nothing in this section limits rights that consumer law gives you and that cannot be excluded.

4.8 Failed Jobs. You will not be charged for jobs that fail due to Service errors. You may be charged for jobs that fail due to invalid input, inaccessible URLs, or violations of third‑party terms of service.

4.9 Subscription Changes. You may upgrade or downgrade your subscription plan at any time. Plan changes take effect according to your billing cycle and Stripe's subscription management. Upon termination or downgrade, any remaining included hours for the current cycle are forfeited and are not converted to cash. Forfeiting them is separate from, and does not reduce, any refund of a charge you are eligible for under Section 4.7.

4.10 Pricing and Plan Changes. We may change subscription prices, included hours, plan limits and per‑minute rates. Before a change that raises your plan's price or reduces what it includes, we will give you at least 30 days' notice by email and on the Service, saying what changes and how to cancel. The change applies from your first billing period that starts on or after its effective date; for annual subscriptions, from your next renewal. If you do not accept such a change, you may cancel at any time up to 30 days after it takes effect, and we will refund your last monthly charge, or the unused part of an annual subscription, and on request give you an export of your data. This refund is in addition to, and not limited by, Section 4.7. Existing wallet credits are not affected by price changes.

4.11 Payment Processing. Payments are processed through Stripe. You agree to Stripe's terms of service and privacy policies.

4.12 Taxes. You are responsible for all applicable taxes. Prices shown may not include applicable taxes.

4.13 Extra Usage and Monthly Spend Limit. Extra usage is off unless you turn it on. While it is on, transcriptions after your included hours are paid from your wallet credits at the pay‑as‑you‑go rate shown on the pricing page, up to the monthly spend limit you set. When the limit is reached, new transcriptions do not start until your next billing month or until you raise the limit. Transcriptions started through the API, connected AI assistants, WhatsApp or automatic podcast transcription are paid this way only while extra usage is on. The spend limit never limits wallet credits you add yourself.

4.14 Auto‑Recharge. You may turn on auto‑recharge. When your wallet balance falls below the amount you choose, we charge your saved payment method the amount you choose (at least the minimum top‑up shown on the Billing page) and add it to your wallet credits. Auto‑recharge charges in a billing month are also limited to your monthly spend limit, measured separately from extra usage, and stop when it is reached. If a charge is declined we may retry it once within 48 hours; if it fails again, or needs your confirmation, auto‑recharge pauses and we email you. You can turn auto‑recharge off, or change or remove the saved payment method, at any time. Auto‑recharged credits are wallet top‑ups for the purposes of Section 4.7.

5. Content & Acceptable Use

5.1 Your Content. When you submit URLs or upload content for processing, you represent and warrant that:

You own the content or have all necessary rights and permissions to process it
Processing the content does not violate any third‑party rights, including copyright, trademark, privacy, or publicity rights
The content does not contain illegal material

5.2 Third‑Party Content & YouTube Downloads. If you submit YouTube URLs or other third‑party content, you are responsible for ensuring that you are authorized to access and process that content. You must comply with applicable copyright and intellectual property laws, YouTube's Terms of Service, relevant channel or membership terms, and other applicable third‑party platform rules.

When you submit a YouTube URL, you instruct the Service to use yt‑dlp, routed through proxy infrastructure operated or contracted by Transcribe.so, to retrieve the audio track from that video. By submitting the URL, you represent and warrant that:

You are entitled to access the video and have any permission required to retrieve and process its audio for your requested purpose
Your requested use and processing comply with applicable copyright and intellectual property laws
Your requested use and processing comply with YouTube's Terms of Service and any applicable channel or membership terms
You understand that Transcribe.so acts as a technical intermediary carrying out your request and does not independently select, curate, or endorse the content

Section 5.6 also applies if you use the YouTube Account Connection. Nothing in this Section transfers to you responsibility for Transcribe.so's own independent conduct or excludes any liability that applicable law does not permit us to exclude.

5.3 Prohibited Content. You may not process content that:

Is illegal, defamatory, obscene, or sexually explicit
Infringes on intellectual property rights
Contains malware or malicious code
Violates any person's privacy or publicity rights
Contains hate speech or promotes violence

5.4 Licence to Transcribe.so. When you submit content for processing, you grant Transcribe.so a limited, non‑exclusive, worldwide licence to:

Download, store, and process the content
Use AI models and algorithms to generate transcripts, summaries, embeddings, and other outputs
Store processed files and outputs in encrypted cloud object storage
Display outputs to you through the Service interface

This licence terminates when you delete the content from your account, except for archival backups which may persist for up to 30 days and copies our service providers (Section 8.1) keep under their own retention terms; we delete it from our systems as described in our Privacy Policy, Section 8.

5.5 Ownership of Outputs. You retain ownership of all transcripts, summaries, and other outputs generated from your content. We do not claim ownership of AI‑generated outputs derived from your content.

5.6 Connected Accounts (YouTube Account Connection and social platform accounts).

(a) Optional feature and your instruction. A signed‑in user may optionally provide browser session cookies for a YouTube or Google account, referred to as "Account Cookies." The Service uses Account Cookies only when necessary to retrieve, on that user's instruction, a video that the connected account is permitted to watch, such as a members‑only, age‑restricted, or private video. The feature is not used for public videos or before you submit a processing request. Transcribe.so acts as a technical intermediary carrying out your instruction. Except for automated technical processing necessary to complete that instruction, Transcribe.so does not, on its own initiative, access, select, or curate content.

(b) Your representations and warranties. Each time you provide or use Account Cookies, you represent and warrant that:

The connected account belongs to you and you are authorized to use it
You have not provided Account Cookies or other credentials belonging to another person, even if that person purported to consent
Each requested video is available for that account to watch and you are authorized to retrieve and process it for the requested purpose
Your use of the feature complies with YouTube's Terms of Service, applicable channel and membership terms, copyright and intellectual property laws, and all other applicable laws and rules

Permission to watch a video does not by itself establish permission to download, copy, transcribe, or otherwise process it. You remain responsible for confirming that your requested processing is authorized.

(c) YouTube and Google account risks. You acknowledge that YouTube's terms restrict automated access and downloading except where authorized. Use of Account Cookies with automated tools may cause YouTube or Google to present verification or "not a bot" challenges, restrict the account, suspend or terminate it, invalidate its sessions, or require new credentials. Transcribe.so does not control those actions. To the maximum extent permitted by law, Transcribe.so is not responsible merely because YouTube or Google takes such an action, but this does not exclude liability arising from Transcribe.so's own breach, negligence, wilful misconduct, or any liability that cannot lawfully be excluded.

(d) Handling of Account Cookies. Account Cookies are encrypted at rest using AES‑256‑GCM with a per‑user authenticated binding, and encryption keys are held in a secrets manager. Stored values are accessible only to the restricted service role and are not displayed or returned to your browser. They are decrypted only transiently in memory‑backed temporary storage within the processing environment for the duration of a requested retrieval, after which the plaintext copy is deleted.

Account Cookies are used only for a video you request that requires the connected account. Requests for one connected account use one fixed network address assigned to that account. Account Cookies are transmitted to YouTube or Google only as necessary to perform the requested retrieval. We do not sell them, disclose them to other users, or permit a recipient to use them for its own purposes, except that YouTube or Google processes the cookies under its own terms and privacy policy.

You may replace or remove Account Cookies at any time. We delete the stored Account Cookies when you remove the connection, after 90 days without use, or when your Transcribe.so account is deleted. Any inaccessible encrypted backup copy expires under the backup schedule described in the Privacy Policy and is not used for retrieval.

(e) Availability and suspension. The feature is provided subject to Sections 13 and 14. We do not promise that a particular video can be retrieved, that the feature will work with a particular account, or that it will remain compatible with YouTube or Google. We may suspend a connection, delete Account Cookies, or modify or withdraw the feature where reasonably necessary to address misuse, security or legal risk, third‑party requirements, technical changes, or operational needs. We may act immediately where reasonably necessary and will otherwise provide reasonable notice when practicable.

(f) Indemnity. Section 15 applies to third‑party claims caused by your breach of this Section, including your unauthorized use of another person's account or infringement of third‑party rights. The indemnity remains subject to its consumer protections and other limits.

(g) Feature agreement record. Before the first connection, you must affirmatively accept the in‑product YouTube Account Connection agreement. We record the accepted version, acceptance time, account identifier, IP address, browser or user-agent information, and a cryptographic hash identifying the accepted text. We may require renewed acceptance when the feature terms or relevant risks materially change. The Privacy Policy describes how this record is used and retained.

(h) Instagram, TikTok, X and Facebook accounts. The same feature lets a signed‑in user connect session cookies for an Instagram, TikTok, X or Facebook account, one account per platform. Subsections (b), (d), (e), (f) and (g) apply to those cookies, which are also "Account Cookies", with the relevant platform in place of YouTube or Google, subject to the following:

Your instruction, per link. The Service uses the cookies only for a link you submit, and only after you choose "Use my [platform] account for this link" for that link. That choice is your processing request: it authorizes retrieving the post's details with the connected account so that we can quote it, and again if the quote expires before you start. Starting the job, or retrying it with the account, authorizes the retrieval of the post itself. The cookies are never used for a link you did not choose them for.
Platform terms and account risk. Each platform's terms may restrict automated access or the use of your session by a third party. Using the cookies may cause the platform to challenge, restrict, suspend or ban the account, or end its session. We recommend connecting a secondary account. Subsection (c) applies to these platform actions in the same way it applies to YouTube and Google.
Separate agreement. Each platform has its own in‑product agreement, which you accept before the first connection for that platform and which we record under subsection (g).
Transmission. The cookies are transmitted only to the platform they belong to, only to perform a retrieval you requested, through one fixed network address assigned to that account.
Video clips. We do not create video clips from a post retrieved with Account Cookies.

5.7 Fair Use and Acceptable Use. Every plan has set limits, and each one is a number shown on the pricing page or in your Enterprise contract. The included hours, extra usage and spend limit in Section 4 are how use beyond a plan is paid for. The following rules apply to every account, whatever plan it is on:

Your own use. A self‑serve plan (Starter, Pro or Business) is for your own transcription, including transcription you run through the API, connected AI assistants, WhatsApp, podcast feeds and your own software and integrations. You may build the API into your own product and offer that product to your own customers. Without an Enterprise contract, you may not resell, rent or sublicense access to your account, or resell the Service's transcription as it is, as a standalone transcription service of your own.
One person per account. An account belongs to one person, unless a plan or feature we offer allows more people to use it, or to one organisation under an Enterprise contract. You may not share your login or let other people use your account. Software you run yourself with your own API keys or connections is not account sharing.
Archives and automated feeds. Transcribing an archive or back catalogue, or a continuous automated feed such as every call recorded by a phone system, is paid like any other use: from your included hours, then extra usage or wallet credits. If you expect to transcribe more than your plan includes every month, contact us about an Enterprise contract. We may ask you to move such use to an Enterprise contract.
No getting around limits. You may not try to get around your plan's limits, the spend limit, the free signup credit, the refund rules in Section 4.7 or the limits of the free tools. For example, you may not open or use more than one account to get more included hours, free credit or refunds; start many transcriptions at the same moment from a script to get past the included‑hours check; reverse a payment that you had no right to reverse; or interfere with how we measure usage. Deleting a transcription never gives its hours back.
The rest of these Terms. Sections 5.1 to 5.3, 5.8 and 9.2 also apply to automated use.

If we reasonably believe that an account breaks this Section or Section 5.3, we may, in proportion to the problem: ask you to change how you use the Service or to move to an Enterprise contract; limit how many transcriptions the account can start at once; pause new transcriptions while we review the account; deduct the pay‑as‑you‑go price of usage obtained by getting around a limit from your wallet credits, after we tell you the amount and the usage it covers (we never charge your card for it without your consent); or suspend or end the account under Section 16.3. Unless the use is fraudulent, illegal, or harms the Service or other users, we will tell you first and give you a reasonable chance to change it. While new transcriptions are paused or limited, you can still sign in and download your existing transcripts. A person at Transcribe.so reviews the account before we suspend or end it under this Section.

5.8 No Protected Health Information. The Service is not designed for protected health information as defined by the US Health Insurance Portability and Accountability Act (HIPAA), or for health data that another law requires you to protect under a specific agreement with your service providers. We do not sign business associate agreements (BAAs) or similar agreements on any plan, including Enterprise, and nothing in these Terms makes us your business associate. If you are a HIPAA covered entity or business associate, or work for one, do not upload or link recordings that contain protected health information. If you do, you are responsible for that content, and we may delete it and act under Section 5.7.

6. AI‑Generated Content & Accuracy

6.1 No Accuracy Guarantees. While we use industry‑leading AI models, we make no guarantees regarding the accuracy, completeness, or quality of transcripts, summaries, or other AI‑generated outputs.

6.2 Your Responsibility to Review. You are solely responsible for reviewing and verifying all AI‑generated content before relying on it. Do not use outputs for critical purposes without independent verification.

6.3 AI Limitations. AI models may:

Misunderstand speech, especially with accents, background noise, or technical terminology
Generate hallucinations or incorrect information in summaries and Q&A responses
Fail to properly identify speakers or entities
Produce biased or inappropriate content

6.4 Speaker Identification. Speaker diarization and identification features are experimental and may produce inaccurate results. Do not rely on speaker identification for legal, compliance, or security purposes.

7. Data Storage & Access

7.1 Cloud Storage. Processed audio, text files, and metadata are stored in encrypted cloud object storage. You acknowledge that your content is stored on third‑party storage infrastructure.

7.2 Forever Access. Subject to these Terms, you have ongoing access to your processed transcripts and files for as long as you maintain an account in good standing.

7.3 Account Deletion. If you delete your account or we terminate your access, your content and processed files will be deleted within 30 days, except as required by law or for legitimate business purposes.

7.4 Backups. We maintain backups for disaster recovery. Deleted content may persist in backups for up to 30 days.

8. Third‑Party Services & APIs

8.1 Third‑Party Dependencies. Your content is processed on infrastructure we operate and by third‑party service providers acting on our behalf (see our Privacy Policy, Section 5.1). They process it only to deliver the Service and do not use it to train their models, and the no‑signup free tools follow the same processing path. For summaries, chapters, sections, Q&A and transcript translations the providers receive transcript text only, not your audio. Live transcription (beta) is processed by a reputable third‑party provider (see our Privacy Policy, Section 5.1). The Service otherwise relies on third‑party APIs, infrastructure, and services, including but not limited to:

Hosting providers (supply the servers that run the Service)
Cloud object storage
yt‑dlp (open‑source media downloader, used to download YouTube audio at your direction)
Proxy infrastructure providers (used to route yt‑dlp requests, including YouTube Account Connection requests from the fixed network address assigned to the connected account)
YouTube (video platform)
Stripe (payment processing)
Processing service providers: reputable third‑party providers that transcribe audio, identify speakers, produce search embeddings, generate summaries, chapters, sections, Q&A answers and transcript translations, and help draft our support replies and account emails; they receive the audio of your transcription jobs, transcript text, questions, and support message and account email text with names, email addresses and IDs replaced by placeholders (see our Privacy Policy, Sections 5.1 and 7)
Live transcription provider (beta): a reputable third‑party provider that processes the audio you stream during a live transcription session (see our Privacy Policy, Section 5.1)
WhatsApp (Meta Platforms): carries the messages you send to our WhatsApp number and our replies, including support replies; if you connect WhatsApp to your account, it also delivers notifications and transcription results and receives the links, audio and video files, commands and button taps you send for transcription, and the questions you ask about your own transcripts with our automatic answers, which are generated from that transcript only (see our Privacy Policy, Section 5.2)

8.2 Third‑Party Terms. When you instruct the Service to process content from a third‑party platform, you must comply with the terms and rules that apply to your use of that platform, including YouTube's Terms of Service and any applicable channel or membership terms. You acknowledge that retrieval using yt‑dlp and proxy infrastructure, including retrieval using Account Cookies under Section 5.6, is performed at your instruction. You are responsible for determining whether your requested access and processing are permitted. These responsibilities do not make you responsible for Transcribe.so's independent conduct or waive any non‑waivable rights or remedies.

8.3 Service Availability. The availability and functionality of the Service depends on third‑party services, including our processing, live transcription and hosting providers and WhatsApp (Meta Platforms). We are not responsible for outages, changes, or discontinuation of third‑party services.

9. Intellectual Property

9.1 Service IP. All Service software, algorithms (including proprietary NLP algorithms for topic detection), interface designs, and documentation are the intellectual property of Transcribe.so or its licensors and are protected by copyright, trademark, and other laws.

9.2 Restrictions. You may not:

Reverse engineer, decompile, or disassemble any part of the Service
Copy, modify, or create derivative works of the Service
Use automated tools to scrape or extract data from the Service
Remove or obscure any proprietary notices
Use the Service to build a competing transcription service, including by reselling the Service's transcription as it is (Section 5.7); building our API into your own product for your own customers is allowed

9.3 Trademarks. "Transcribe.so" and associated logos are trademarks of Transcribe.so. You may not use our trademarks without prior written permission.

10. Feedback & Suggestions

If you provide feedback, suggestions, bug reports, or ideas to improve the Service, you grant Transcribe.so a worldwide, perpetual, irrevocable, royalty‑free licence to use, implement, and incorporate that feedback without any obligation or compensation to you.

11. Privacy & Data Processing

11.1 Privacy Policy. Our collection and use of personal information, including Account Cookies and records of your acceptance of feature-specific terms, are described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference as a description of our data practices. Where data protection law requires a separate consent or notice, acceptance of these Terms does not replace that requirement.

11.2 Analytics and Advertising Measurement. We collect usage information (including IP addresses, device information, browser type, and usage patterns) to improve, secure, and personalize the Service. On our public pages we also use third-party advertising tags to measure our ads and to show our ads to people who have visited our site. These tags do not run on the pages you use after signing in. Section 5.4 of the Privacy Policy lists the providers and Section 11.2 of the Privacy Policy explains how to opt out.

11.3 AI Training. We do not use your content or processed outputs to train AI models unless you explicitly opt in to a data sharing program.

12. Service Availability & Support

12.1 Availability. We strive to maintain high availability but do not guarantee uninterrupted or error‑free service. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

12.2 Processing Times. Processing times vary based on content length, processing options, and system load. We provide estimated completion times but do not guarantee specific processing speeds.

12.3 Support. We provide email support for account and billing issues. We do not guarantee response times or resolution of all issues.

12.4 Service Changes. We may modify, suspend, or discontinue any feature or functionality at any time with or without notice. Changes to prices, included hours and plan limits follow Section 4.10. If we stop offering the Service, or a paid plan you are subscribed to, Section 16.2 applies to your subscription.

13. Disclaimers

13.1 "AS IS" BASIS. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

13.2 NO WARRANTIES. TRANSCRIBE.SO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT
ACCURACY, RELIABILITY, OR COMPLETENESS OF TRANSCRIPTS, SUMMARIES, OR OTHER OUTPUTS
UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE OPERATION
RESULTS OBTAINED FROM USING THE SERVICE
SECURITY OF DATA TRANSMISSION OR STORAGE

13.3 Third‑Party Services. WE DISCLAIM ALL LIABILITY FOR THIRD‑PARTY SERVICES, PLATFORMS, AND APIS.

14. Limitation of Liability

14.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSCRIBE.SO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, use, goodwill, or other intangible losses
Damages arising from unauthorized access to or alteration of your content
Damages resulting from third‑party services or AI model outputs
Damages from service interruptions, errors, or data loss

14.2 Liability Cap. TRANSCRIBE.SO'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF:

US $100, OR
The total amount you paid for credits in the 12 months preceding the claim

14.3 Essential Purpose. These limitations apply even if a remedy fails of its essential purpose and even if we have been advised of the possibility of such damages.

15. Indemnification

You agree to defend, indemnify, and hold harmless Transcribe.so, its officers, directors, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) arising from or related to:

Your use of the Service, including your use of YouTube download functionality via yt‑dlp and proxy infrastructure
Your content or content you submit for processing
Your violation of these Terms
Your violation of any third‑party rights, including intellectual property, privacy, or publicity rights
Your violation of YouTube's Terms of Service or any other third‑party platform policies
Your violation of any laws or regulations

16. Account Termination & Suspension

16.1 Termination by You. You may cancel your subscription at any time from your Billing page; it then stops renewing, and refunds follow Sections 4.7 and 4.10. You may terminate your account at any time through your account settings. Upon termination, any remaining included hours and wallet credits are forfeited and are not converted to cash, and any active subscription is cancelled. Forfeiting credits is separate from a refund of a charge: if you are eligible for one under Section 4.7, it is still paid to your original payment method.

16.2 Termination by Us for Any Reason, with a Refund. We may end your subscription, or your whole account, at any time and for any reason, for example because we stop offering a plan or the Service, or because we can no longer serve your use on the terms of your plan. We will tell you by email at least 14 days before the end date, unless you agree to an earlier one. When we end a subscription or an account under this Section 16.2:

The subscription ends on the end date, and you are not charged again
Until the end date you can keep signing in and download your transcripts, and if you ask before the end date we prepare an export of your data for you
We refund your last subscription charge in full if you pay monthly, or the unused part of your current year, counted by the days left in it after the end date, if you pay yearly, unless that charge has already been refunded
If we end your whole account, we also refund the wallet credits you paid for and have not used; free signup credit, promotional credit and other credit we gave you is not refunded
We issue refunds within 14 days of the end date, to your original payment method or, where that is no longer possible, by another method

This refund is in addition to, and not limited by, Sections 4.7 and 4.10. Section 16.3, not this Section 16.2, applies when we end a subscription or an account because of a breach of these Terms, and only Section 16.3 lets us end it without this notice.

16.3 Suspension and Termination for a Breach. We may suspend, limit or end your account, immediately and with or without notice, if:

You violate these Terms, including Sections 5.3, 5.7 and 5.8
You engage in fraudulent or illegal activity
Your use harms the Service or other users
We are required to do so by law

Where it is reasonable, we tell you first and give you a chance to fix the problem, as Section 5.7 describes. When we end an account under this Section 16.3, subscription charges are not refunded, except where Section 4.7 or applicable law requires a refund. Unused wallet credits you paid for, after any amount we have deducted under Section 5.7, are refunded to your original payment method, less any amount you owe us, unless we end the account for fraud, a reversed payment or illegal activity.

16.4 Effect of Termination. Upon termination:

Your access to the Service ceases on the end date
All remaining included hours and wallet credits are forfeited and are not converted to cash, except as Sections 16.2 and 16.3 refund them; a refund of a charge you are eligible for under Sections 4.7, 4.10 or 16.2 is unaffected
Any active subscription is cancelled
Your content and processed files will be deleted within 30 days
Sections 4.7, 5.2, 5.4, 6, 9, 10, 11, 13, 14, 15, 16 and 18 survive termination

17. Governing Law & Dispute Resolution

17.1 Governing Law. These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

17.2 Jurisdiction. You agree to submit to the exclusive jurisdiction of the Singapore courts for any disputes arising from or related to these Terms or the Service.

17.3 Informal Resolution. Before filing a claim, you agree to contact us at support@transcribe.so to attempt to resolve the dispute informally.

18. Changes to These Terms

18.1 Right to Modify. We may revise these Terms at any time. We will provide notice of material changes by:

Posting the updated Terms on the Service with a new "Last Updated" date
Sending an email to the address associated with your account (if we have one)
Displaying a notice on the Service

18.2 Notice Period. For material changes that adversely affect your rights, we will provide at least 7 days' notice before the changes take effect, or longer where Section 4.10 applies.

18.3 Acceptance. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account.

18.4 Feature‑Specific Changes. Continued general use of the Service will not by itself constitute acceptance of a material change to the YouTube Account Connection terms. If such a change affects credential handling, account risk, user responsibilities, indemnity, or other material feature terms, we will require affirmative acceptance before further use of that feature.

19. General Provisions

19.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Transcribe.so regarding the Service.

19.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

19.3 Waiver. Our failure to enforce any provision does not waive our right to enforce it later.

19.4 Assignment. You may not assign or transfer these Terms. We may assign these Terms to any affiliate or successor without restriction.

19.5 No Agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

19.6 Force Majeure. We are not liable for any failure or delay due to circumstances beyond our reasonable control.

20. Contact

Questions about these Terms? Contact us at support@transcribe.so or visit our website at transcribe.so.

Sunmoon.co Pte. Ltd. 20A Tanjong Pagar Road, Singapore 088443

These Terms of Service are effective as of the "Effective" date above.